Welcome to Majestic Oud. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.
1. About Us
Majestic Oud is an online retailer specialising in fragrances, perfumes, and related products.
2. Orders
All orders are subject to acceptance and availability.
Once an order has been placed, you will receive an order confirmation email. This confirms that we have received your order but does not constitute acceptance. A contract is formed only when your order has been dispatched.
We reserve the right to refuse or cancel any order where necessary, including in cases of pricing errors, suspected fraud, or product unavailability.
3. Pricing & Payment
All prices are displayed in GBP (£) unless stated otherwise.
We reserve the right to change prices at any time without prior notice. However, the price charged will always be the price shown at the time your order is placed.
Payment must be received in full before goods are dispatched.
4. Product Information
We make every effort to ensure that product descriptions, images, and specifications are accurate.
Please note that:
- Product packaging may vary from images shown.
- Colours displayed on screens may differ slightly from the actual product.
- Fragrance performance and longevity may vary depending on skin type, environment, and usage.
5. Shipping & Delivery
Delivery times are estimates only and are not guaranteed.
Majestic Oud is not responsible for delays caused by courier services, customs procedures, adverse weather, or circumstances beyond our reasonable control.
Risk in the goods passes to you upon delivery.
6. Returns & Refunds
Retail customers have the right to return eligible items within 14 days of receiving their order in accordance with UK consumer legislation.
Returned items must be:
- Unused and unopened
- In their original packaging
- In a resalable condition
- Accompanied by proof of purchase
Unless the item is faulty, damaged, or supplied incorrectly, customers are responsible for return postage costs.
Approved refunds will be issued to the original payment method once the returned goods have been received and inspected.
7. Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with your order number and photographs of the issue.
Where appropriate, we will arrange a replacement, refund, or another suitable resolution.
8. Limitation of Liability
To the fullest extent permitted by law, Majestic Oud shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and processing of your information as described therein.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have any questions regarding these Terms & Conditions, please contact Majestic Oud through the contact details provided on our website.