Privacy policy

At Majestic Oud, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you use our website or place an order, we may collect the following information:

Your name
Billing and delivery addresses
Email address
Telephone number
Payment information (payments are processed securely through our payment providers. We do not store your full payment card details.)
Order history
Information you provide when contacting our customer support team

We may also collect limited technical information, including your IP address, browser type, device information, and website usage data through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Manage your account
Process payments and refunds
Respond to enquiries and provide customer support
Improve our website, products, and services
Prevent fraud and maintain website security
Comply with legal and regulatory obligations
Send order confirmations and other service-related communications

With your consent, we may also send you promotional emails about new products, exclusive offers, and special promotions. You can unsubscribe from marketing communications at any time.

Legal Basis for Processing

Under UK GDPR, we process your personal data on one or more of the following legal bases:

Performance of a contract (to fulfil your order)
Compliance with legal obligations
Legitimate business interests, where these do not override your rights and freedoms
Your consent, where required (such as for marketing communications)

Cookies

Our website uses cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Analyse website traffic
Enhance website performance and functionality

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

Sharing Your Information

We never sell your personal information.

We may share your information with trusted third parties where necessary, including:

Payment service providers
Delivery and courier companies
Website hosting and technical service providers
Professional advisers
Government authorities where required by law

All third-party service providers are required to keep your information secure and use it only for the services they provide on our behalf.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal, tax, accounting, and regulatory requirements.

Data Security

We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. Although we strive to protect your information, no method of transmitting data over the internet or storing data electronically is completely secure.

Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Restrict or object to certain types of data processing
Request a copy of your personal data (data portability)
Withdraw your consent at any time where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page with the revised "Last Updated" date.