FAQ's

Are your perfumes authentic?

Yes. At Majestic Oud, we carefully source premium-quality fragrances to ensure every bottle meets our high standards of authenticity and performance.

How long do your fragrances last?

Longevity varies by fragrance and skin type, but most of our perfumes are formulated to provide a long-lasting scent throughout the day.

How long does delivery take?

Orders are typically processed within 1–2 business days. Delivery times depend on your location and the shipping method selected at checkout. You'll receive tracking details once your order has been dispatched.

Do you offer free shipping?

We occasionally offer free shipping on qualifying orders and during promotional periods. Any current shipping offers will be displayed at checkout.

Can I return my order?

Yes. Eligible items may be returned within 14 days of delivery, provided they are unopened, unused, and in their original packaging. Please refer to our Return Policy for full details.

What should I do if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll review your claim and arrange a replacement, refund, or another suitable resolution if approved.

Can I cancel or change my order?

If your order has not yet been dispatched, we'll do our best to update or cancel it. Please contact us as soon as possible after placing your order.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information so you can monitor your delivery.

Are your perfumes suitable for gifting?

Absolutely! Our fragrances are beautifully packaged, making them an ideal gift for birthdays, anniversaries, holidays, and other special occasions.

How should I store my perfume?

Store your perfume in a cool, dry place away from direct sunlight and heat. Keeping the bottle tightly closed helps preserve the fragrance for longer.